The personal touch is what's all-too-often lost in the mobile-first world. But that human aspect is what helps build relationships, build trust, and build brand. The data in this infographic shows that customers want and need easy access to your listing information and value-added resources. But along with that automated electronic connection, you need to remember that there's a human being on the other end of that screen. We teamed up with EXIT Realty CEO Tami Bonnell; and John Lim, Director of Innovation and Technology for EXIT Realty, to bring you this valuable infographic.